Return Policy

Effective Date: September 1, 2024

General Policy

At Global Guard, we strive to provide high-quality, customized cards that meet your unique needs. Due to the personalized nature of our products and the additional layer of security through photo confirmation of information, we have established clear guidelines for returns to ensure fairness and transparency.

Eligibility for Returns

Returns are only accepted if the cards are defective, if an error was made on our part (e.g., incorrect information printed), or if the product was clearly damaged during shipping. Please note that all transaction fees (2.9% + $0.30) are non-refundable.

Before shipping, we confirm the card's information via email with a photo confirmation. Therefore, returns are only accepted if an error occurred in production or mailing, or if the product was damaged during transit. Global Guard is not responsible for damage reported outside of the documented delivery window or for damages that occur post-delivery.

Delivery Window

We use USPS to ship your order. For domestic orders, the expected delivery timeframe is between 3 to 5 business daysfrom the shipment date. For international orders, the delivery timeframe is typically 7 to 21 business days, depending on the destination and local postal services. You must report any issues, such as damage during transit, within 7 days from the last day of the delivery window (i.e., 7 days from the 5th business day for domestic deliveries, or the 21st business day for international deliveries). We reserve the right to deny any return request made outside this timeframe.

Non-Returnable Items

Customized or personalized cards without defects or errors.
Cards that have been used, altered, or damaged after delivery.
Digital cards.

Return Process

To request a return for a defective or incorrect item, please contact our customer service team at support@globalguard.tech within 7 days from the last day of the delivery window. Include a detailed description of the issue, along with photos or videos that clearly show the defect or damage.

Once your return request is approved, we will arrange for a corrected card. If the defective card needs to be returned, you will receive instructions on how to return the card. Please note, you are responsible for the cost of return postage.

Refunds

If your return is approved, we will notify you and process the refund or replacement. Refunds will be applied to your original method of payment within 5-7 business days. Please note, transaction fees (2.9% + $0.30) are non-refundable.

Exchanges

We only replace items if they are defective or if there was an error in customization. To exchange a defective or incorrect item, please contact our customer service team.

Potential Issues and Resolutions

Defective Products: If you receive a defective product, contact us immediately with photographic or video evidence. Once verified, we will arrange a replacement or refund.
Incorrect Customization: If we made a customization error, contact us within 7 days of the last day of the delivery window to receive a corrected card.
Damage During Shipping: If your order arrives damaged, document the damage with photos or videos and contact us within 7 days of the last day of the delivery window. We will assess the damage based on the evidence provided and determine if the damage occurred during transit. Please note that any claims of damage outside of the delivery window timeframe may be denied.

For any questions or concerns, please reach out to our customer service team at support@globalguard.tech. We are committed to ensuring your satisfaction with our products.